Purchasing & support questions

Who can purchase?

Qualified organizations and authorized adult representatives with suitable personnel, facilities, and a disclosed nonclinical project. Applications are reviewed individually; a work email or checkbox alone does not establish eligibility. Purchaser eligibility.

Can materials be used on people or animals?

No. The supply program prohibits personal experimentation, administration or application to humans or animals, and clinical, diagnostic, cosmetic, food, supplement, and consumer uses.

What technical support is available?

Contact [email protected] with your organization, product, lot, and nonclinical laboratory question. Support covers identity, documentation, analytical methods, storage, shipping, and quality concerns. It does not provide dosing or preparation for administration. Do not send personal health information. Support policy.

What does a certificate establish?

Only the attributes expressly reported for the identified sample and method. A chromatographic percentage alone does not establish identity, absolute content, sterility, potency, or clinical suitability. Match the certificate and container lot. Quality policy.

Are returns or refunds available?

All sales are final. No voluntary returns, refunds, exchanges, or change-of-mind cancellations are offered after acceptance. Legally required remedies and payment returns for orders Westbrook cancels without fulfillment remain available. Full returns and refunds policy.

What if a shipment is damaged or incorrect?

Stop use, preserve the product and packaging, and report the order, product, lot, and issue promptly, preferably within five business days. Obtain written instructions before returning material. Nonwaivable rights remain unaffected. Returns · Quality concerns.

Does research-use wording establish FDA compliance?

No. Classification depends on all relevant facts, including presentation, intended use, and distribution. Regulatory disclaimer.